Frequently Asked Questions

FAQ - Nexthomegear

Frequently Asked Questions (FAQ)

Ordering & Shipping

Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the United States with no minimum purchase required.

How long does delivery take?

Orders are processed within 1-2 business days, and standard shipping takes 3-7 business days for delivery to most locations in the US.

Can I track my order?

Yes, a tracking number will be sent to your email once your order ships. You can track your package status through our website or the carrier's portal.

Returns & Refunds

What is your return policy?

You can return any unused home product within 30 days of delivery for a full refund. We provide free return shipping for all eligible returns.

How do I initiate a return?

Contact us at info@nexthomegear.shop with your order number to request a prepaid return shipping label.

How long does a refund take to process?

Once we receive and inspect your return (3-5 business days), refunds are processed to your original payment method within 5-7 business days.

Products & Payments

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express, Discover) and PayPal.

Do your products come with a warranty?

Yes, all our home products come with a manufacturer's warranty (12-24 months depending on product category).

General Questions

How can I contact customer service?

Email: info@nexthomegear.shop | Phone: +1 (954)681-5975 | Address: 19314 SW 5th St, Pembroke Pines Florida 33029, United States